Responsible for providing technical applications support for the development and implementation of KLA SS11k products in customer fabrication facilities.
Makes presentations on all aspects of products. Be responsible for acceptance test, customers training, recipe setup, project execution, and related activities.
Provides follow-up support in disseminating technical information on specific applications.
Drive penetration, share and adoption of product with customer.
Escalates field apps issue to division and follow up for issue fix.
Works together with KLA service engineers to troubleshoot and identifying tool problems and help to issue and drive POA’s (Plan Of Action) as part of 7-step problem solving methodology.
Works on complex problems where analysis of situations or data requires an in-depth evaluation of various factors.
Assists sales staff in assessing potential application of company products to meet customer needs.
Reports regional requirement and updates to product division.
Works with customers and division to maximize the benefit of wafer inspectors Generate BKM and publish technical paper.
Master's Level Degree and 0 years related work experience; Bachelor's Level Degree and related work experience of 2 years