Microsoft Sr Business Program Manager Executive Customer Partner Engagement 

United States, Washington 

846670389

One of the top focus areas for the office of the GPS CVP is customer & partner engagements that maximize opportunities to empower commercial customers and partners to digitally transform their businesses in innovative ways. Within this area of focus, the office of the GPS CVP team has the following objectives:

• Magnify the impact of the GPS CVP through deep engagement with customers and partners and identify breakthrough opportunities.
• Generate operational efficacy to facilitate engagements in collaboration with related teams and individuals.
• Establish a strategic view on customer and partner engagements and help guide the prioritization of the GPS CVP’s time with customers and partner.

Required/Minimum Qualifications

• Bachelor's Degree in Business, Operations, Finance or related field AND 6+ years work experience in program management, process management, process improvement
  • OR equivalent experience.

Preferred Qualifications

• 6+ years experience in financial management, business planning, operations management, strategy, project management, human resources, or business-related roles.
• Business maturity and experience working with executives, and the ability to work independently but seek guidance, coaching and assistance from both direct leadership and the MSUS (Microsoft Americas) President as needed.
• Attention to detail and accuracy in all communication deliverables and cross-group collaboration skills and ability to drive coordination across all levels and stakeholders.
• Track record of program management and ability to manage and deliver multiple projects simultaneously, drive work-back plans.
• Thrive in a fast-paced, ambiguous, and continually evolving environment with the ability to adapt plans and approaches real-time.
• Understand Microsoft’s commercial business solutions, including customers and the partner ecosystem.
• Willingness to step in to cover for other staff colleagues by taking on activities or initiatives not directly related to the customer engagement portfolio, but that could be stretch assignments and growth opportunities

Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here:

Microsoft will accept applications for the role until July 22, 2024.

• Drive the customer and partner engagement strategy and execution model for the GPS CVP - aligned to the team's strategy, goals and objectives. This includes persisting and improving the criteria and triage process for directing ownership of customer engagement activities.
• Run the rhythm to support executive sponsored accounts, which includes driving and improving the current process, solid engagement plans with clear objectives, collating and providing strategic customer and partner insights and efficient tracking of actions that will contribute to direct business and customer impact.
• Coordinate and manage to closure all customer/partner issues directed towards the GPS CVP including conducting due diligence across field sales and engineering teams, organizing resources to resolve, preparing, and summarizing info to the leader, engaging the right owners or SMEs who should take execution ownership of resolving the issues.
• Plan and support customer and partner visits to the Microsoft Executive Briefing Center where the GPS CVP is engaged. Ensure the engagements are appropriately leveled and supported with content and insights that address the team’s and the customer’s most critical and strategic priorities.
• Run rhythm and coordinate executive customer/partner requests across other Microsoft executive offices and organizations to ensure maximum business impact through proper customer/partner alignment.
• Keep up with Microsoft and industry technology and digital transformation trends to prepare and ensure all GPS CVP customer/partner engagements are pushing the business forward.
• Maximize customer, partner, and field engagements undertaken by the GPS CVP during domestic and international travel including aligning with local teams and stakeholders to prepare for site visits, prep the leader and drive follow up actions and communications.

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