Microsoft Business Program Manager - Customer Engagement 

United States, Washington 

812895529

Required/ Minimum Qualifications

• Bachelor's Degree in Business, Operations, Finance or related field AND 6+ years work experience in program management, process management, process improvement or internal and external communications programs
  • OR equivalent experience.

Preferred Qualifications

• Understanding financials, business acumen
• Growth mindset to continually be learning and improving, along with a passion to help other be successful.
• High proficiency in verbal and written communication, ability to interact with diverse groups across multiple organizational levels
• Creative problem-solving & analytical skills to drive keen insights and understand root causes combined with a “sense of urgency” to develop solutions experience in delivering strategy and transformational programs.
• Demonstrated ability to lead and influence cross functional teams.

Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here:

Microsoft will accept applications for the role until July 24, 2024.

• Lead the CET in developing and refining the planning framework, guiding the organization through its cycles.
• Implement governance for CET's strategic initiatives, ensuring progress is monitored and barriers effectively addressed. Provide clear definitions of engagement scope and expected results, adopting a metric-focused method to realize these strategic goals.
• Take charge of critical projects that arise from identified business needs and prospective opportunities.
• Collaborate with the Operations team on the Rhythm of Business (ROB) framework to coherently formulate and communicate vital strategic insights.
• Manage and deliver content for executive business reviews such as Monthly Business Reviews (MBRs) and Quarterly Business Reviews (QBRs). Coordinate with CET divisions to highlight significant themes for examination, translating insights from reviews into actionable agendas.
• Craft a communication strategy highlighting the new Experience Center One initiative and the overarching impact of our programs; this includes quarterly summaries and notable aspects of town hall meetings.

Business Acumen and Executive Presence

• Showcasing executive presence to instill confidence and foster trust among Leadership Teams and essential stakeholders.
• Exhibiting versatility and ability to swiftly adapt to the dynamic nature of business and organizational conditions.
• Utilizing analytical competencies to extract meaningful interpretations from incomplete datasets.

  Other

  • Embody our