EY EY-GDS Consulting-AI DATA-AMS Support Engineer-AWS ETL-Cloud 

India, Telangana, Hyderabad 

836295978

Job Summary:

As a Managed Services Junior Support Engineer, you will be responsible for providing first-level support for our AWS/ETL managed services. You will work closely with senior engineers to monitor system performance, troubleshoot issues, and ensure the optimal functioning of our AWS cloud and ETL services.

Key Responsibilities:

• Provide first-level technical support for AWS/ETL services, responding to client inquiries and resolving issues in a timely manner.
• Monitor AWS cloud environments and ETL processes, identifying and reporting any performance or security issues.
• Assist in the implementation and maintenance of ETL workflows and data integration tasks.
• Collaborate with the support team to escalate complex issues to senior engineers and follow through on resolutions.
• Document all technical inquiries, issues, and solutions in the support knowledge base.
• Participate in knowledge-sharing sessions and contribute to the continuous improvement of our support processes.
• Develop a solid understanding of AWS services and ETL tools to enhance support capabilities.
• Assist in the creation and maintenance of system documentation and user guides.

Qualifications:

• Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent experience.
• 1-2 years of experience in a technical support role, preferably with exposure to AWS and ETL platforms.
• Basic understanding of cloud computing concepts and AWS services such as EC2, S3, RDS, and AWS Glue.
• Familiarity with ETL processes and data integration principles.
• Strong problem-solving skills and a desire to learn new technologies.
• Excellent communication and customer service skills, with the ability to explain technical concepts to non-technical users.
• Ability to work in a fast-paced environment and manage multiple tasks simultaneously.
• AWS certification or relevant coursework is a plus.

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