SAP Technical Support Engineer - Procurement 

Bulgaria, Burgas 

835601055

Job Description Overview

· Using knowledge of SQL and Java to troubleshoot and resolve issues

· Focusing on customer service, including frequent, high-quality communication

Duties and Responsibilities

· Provide direct technical assistance with customers via Service Now [SNOW]

· Own and manage concurrent cases in a ticketing system

· Provide ongoing and timely communication to customers regarding the status of their issues

· Troubleshoot customer issues to resolution

· Create internal/external content for SAP Ariba’s User Community and internal knowledgebase

· Collaborate with and develop strong working relationships with cross-functional, global teams

· Liaise with customers and Product Engineering/Management to identify, prioritize, and resolve reported system defects

· Provide on-call support during evenings and weekends as required by a rotational schedule

· Demonstrate a high level of expertise with product functionality; continue developing core product skill set as new innovations are released

· Ensure that emergency situations or business critical issues are resolved in the most timely and effective manner possible

· All other duties as assigned

· Experience with one or more of the following:

o Handson experience on SQL

o Reading Java and object-oriented programming

o Troubleshooting and debugging common web-browser issues

· Exceptional written and oral communication skills

· Effectively handle difficult and challenging customer interactions

· Proven ability to manage multiple tasks or projects with changing priorities

· Successfully troubleshoot reported issues by gathering symptoms, narrowing down causes, and finding creative workarounds

· Thrive in a fast-paced environment

· Ability to work cross-culturally

Good to Have:

· Knowledge of business processes and transactions such as purchase orders, invoices, catalogs and punch-out catalogs, reconciliation (orders, receipts and invoices), vendor management, contracts, sourcing (requests for quotes/price, auctions), Business Network for Procurement (formerly known as Ariba Network), CIG and supply chain.

· German Language Skills.

Preferred Qualifications

· Bachelor’s degree with 2+ Years working experience in Support, Software Development, IT, or Quality Assurance

· Experience working with Spend Management Solutions

· Experience in a previous technical support or customer service role

· Experience with SAP Products/other ERP applications.

Basic Qualifications

· Bachelor’s Degree with a minimum of 3+ years of experience in Support, Software Development, IT, or Quality Assurance

Job Segment:Technical Support, ERP, Technical Support Engineer, Cloud, Procurement, Technology, Engineering, Operations