Allot Junior Technical Support Engineer - EMEA 

Bulgaria, Sofia 

779269159

Job Description :

What you’ll do

• Provide excellent, dedicated, and proactive support service, perform deep problem investigation into system logs and behavior
• Provide technical guidance and solutions to the company's customers and partners, problem reproduction and lab simulations, working with higher tier support teams and travel to customer sites according to need.
• All while maintaining direct contact with key customers in the EMEA region off-site and on-site to assure customer satisfaction and success.
• Serving mainly EMEA customers but with opportunities to serve and travel globally.

Requirements :

What you should have

• Experienced in customer care working with CRM systems.
• Hands-on experience in networking LAN/WAN products : Routers, Switches, Firewalls, NMS, etc.
• Hands-on working knowledge of TCP/IP networks , and traffic analysis.
• Work experience with production IT environments.
• Ability to document technical information and knowledge sharing with global teams.

Soft Skills

• Motivated and self-learner through hands-on experience and on the job learning.
• Able to work under pressure upholding strict SLA's.
• Ability to learn and adapt quickly to technologies and technical environments.
• Excellent human relations, service orientated and excellent team player.
• Excellent English spoken and writing skills – a must.
• Additional languages – an advantage.

Academic Education

• Pre-Graduate/Diploma of Computer Science/Electrical/Electronic Engineering.

Advantages

• Linux knowledge – a big advantage.
• Hands-on experience in routing protocols like BGP, PBR, etc. – an advantage.
• Knowledge of Shell/Perl scripting – an advantage.
• Knowledge of database SQL querying and database administration – an advantage.
• Proved experience of working directly with B2B customers – advantage.