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Citi Group HR Connect - Customer Service Specialist Poland, Masovian Voivodeship, Warsaw 830413779
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This is a replacement position for an employee who is on maternity leave, and therefore we offer a temporary contract.
You will be responsible for contributing to the delivery of day-to-day HR support in coordination with the Human Resources team. The overall objective of this role is to assist in providing a broad range of HR services to client groups within Citi.
What you'll do:
Delivers support in the form of answering HR related inquiries to HR Customers, who are Citi’s employees, former employees and third-party vendors in the areas related, but is not limited to: pay, tax, time and absence, benefits, employee data and system navigation via approved contact channels.
Proactively acts to ensure tasks completion in a timely manner with respect to the target KPIs as defined by the regional and global management.
Maintains high standard of professional etiquette and work ethics as well as proper task prioritization and escalation;
Proactively acts to ensure continuity of service on all HR Connect support channels especially, but not limited to: Ticketing Platform, employee hotline.
Execution of training plan created by Team Leader based on skill matrix.
Educate employees on how to efficiently utilize self-service tools through direct access channels.
Assists in improvement efforts to increase efficiency and employee satisfaction; Contribution to local and regional initiatives as per request
Constant monitoring of HR information, process updates, broadcasts, and regulations to remain up to date with ongoing changes and improve own competences.
What we'll need from you:
At least 1 year of relevant experience in HR or Customer Service with strong administrative focus.
Proficiency in both Polish and English language (min. B2) is a must (written and verbal language skills)
Working knowledge of HR business processes
Experience in identifying process improvements and supporting associated implementation efforts
Proven analytical skills and attention to detail required
Clear and concise written and verbal communication
Ability to work under pressure and manage deadlines or unexpected changes in expectations or requirements; Ability to work in a team-oriented environment.
Education:
- High School diploma or equivalent
This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.
By joining Citi Poland, you will not only be part of a business casual workplace with a hybrid working model (2 days working at home per week), but also receive a competitive compensation package and enjoy a whole host of additional benefits that support you (and your family) to be well, live well and save well:
- Paid Parental Leave Program (maternity and paternity leave); A supportive workplace for professionals returning to the office from childcare leave
- Award-winning pension plan, multisport, holiday allowance
- Private Medical Care Program, Group Life Insurance
- Consideration for annual discretionary bonus
- Employee Assistance Program
- Access to a wide variety of learning and development programs, online course libraries and upskilling platforms, such as Udemy and Degreed
- Flexible work arrangements to support you in managing work - life balance
- Career progression opportunities across geographies and business lines; Mentoring Programs
- Socially active employee communities with diverse networking opportunities
Time Type:
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