By joining Citi, you will become part of a global organisation whose mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress.
This is an intermediate level position which is a great stepping stone to your further development on more senior roles within Citi HR Team. You will be responsible for contributing to the delivery of day-to-day HR support in coordination with the Human Resources team. The overall objective of this role is to assist in providing a broad range of HR services to client groups Citi.
What you'll do:
- Deliver support in the form of answering HR related inquiries to HR Customers including Citi employees, former employees and third-party vendors in the areas related but not limited to pay, tax, time and absence, benefits, employee data and system navigation via approved contact channels
- Ensure tasks completion in a timely manner with respect to the target KPIs as defined by the regional and global management.
- Maintain high standard of professional etiquette and work ethics as well as proper task prioritization.
- Proactively act to ensure continuity of service on all HR Connect support channels such as ticketing platform and employee hotline.
- Educate employees on how to efficiently utilize self-service tools through direct access channels.
- Assist in process improvement efforts to increase efficiency and employee satisfaction.
- Participate in projects as assigned by the Team Leader
- Raise challenges, continuously monitoring and evaluation of performance to identify areas of process enhancements and explore further possibilities of improvement (e.g. Bright Ideas)
What we'll need from you:
- Min. 1-2 years of relevant experience in the area of Human Resources
- Working knowledge of HR business processes
- Full proficiency in both Polish and English language (min. B2) is a must (written and verbal language skills)
- Experience in identifying process improvements and supporting associated implementation efforts
- Team player with a clear and concise written and verbal communication
- Proven analytical skills and attention to detail
- Ability to work under pressure and manage deadlines or unexpected changes in expectations or requirements
- Bachelor’s degree/University degree or equivalent experience
By joining Citi Poland, you will not only be part of a business casual workplace with a hybrid working model (2 days working at home per week), but also receive a competitive compensation package and enjoy a whole host of additional benefits that support you (and your family) to be well, live well and save well:
- Paid Parental Leave Program (maternity and paternity leave); A supportive workplace for professionals returning to the office from childcare leave
- Award-winning pension plan, multisport, holiday allowance
- Private Medical Care Program, Group Life Insurance
- Consideration for annual discretionary bonus
- Employee Assistance Program
- Access to a wide variety of learning and development programs, online course libraries and upskilling platforms, such as Udemy and Degreed
- Flexible work arrangements to support you in managing work - life balance
- Career progression opportunities across geographies and business lines; Mentoring Programs
- Socially active employee communities with diverse networking opportunities
Sounds like Citi has everything you need? Then apply to discover the true extent of your capabilities.
This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.
Human ResourcesHR Advisors & Generalist
Time Type:
Full timeView the " " poster. View the .
View the .
View the