Works in line with EMEA Customer Care teams to support achievement of sales growth to plan an increase Customer Satisfaction. Focus on customer support mainly order and returns management, problem solving, complaint handling
Responsibilities:
Returns management and upgrades of devices
Handle service complaints from customers and/or sales representatives
Daily use of CRM tool (Salesforce) to registerall incoming e-mails/requests from customers and sales
Perform different analysis and maintenance of databases for customers
Act effectively to resolve various issues in cooperation with supervisor/coordinator and other team members if required
Requirements
We are looking for a person who:
Language need: Fluent English and Italian
Flexible and open minded
Has higher education and analytical skills (excel)
Has standard computer skills (including MS Office)
IT literate and a fast learner
Experience in customer service in medical industry and SAP skill will be an asset
Has the ability to work under pressure
Likes to work both independently and in a team
What we offer:
Hybrid working mode – 3 days work from home
Working in the international, innovative environment and highly innovative products
Diverse culture with a focus on personal development and continuous improvement
Well-designed & effective trainings plans
Career opportunities like mentoring, coaching and stretch assignments, with strong international exposure