Boston Scientific Customer Care Specialist Italian 

Poland, Masovian Voivodeship, Warsaw 

358783464

Workplace: Warsaw

Purpose:

• Works in line with EMEA Customer Care teams to support achievement of sales growth to plan an increase Customer Satisfaction. Focus on customer support mainly order and returns management, problem solving, complaint handling

Responsibilities:

• Returns management and upgrades of devices
• Handle service complaints from customers and/or sales representatives
• Daily use of CRM tool (Salesforce) to registerall incoming e-mails/requests from customers and sales
• Perform different analysis and maintenance of databases for customers
• Act effectively to resolve various issues in cooperation with supervisor/coordinator and other team members if required

Requirements

We are looking for a person who:

• Language need: Fluent English and Italian
• Flexible and open minded
• Has higher education and analytical skills (excel)
• Has standard computer skills (including MS Office)
• IT literate and a fast learner
• Experience in customer service in medical industry and SAP skill will be an asset
• Has the ability to work under pressure
• Likes to work both independently and in a team

What we offer:

• Hybrid working mode – 3 days work from home

• Working in the international, innovative environment and highly innovative products
• Diverse culture with a focus on personal development and continuous improvement
• Well-designed & effective trainings plans
• Career opportunities like mentoring, coaching and stretch assignments, with strong international exposure
• Private health care in Lux Med (VIP package)
• Multisport card/Sport and Culture Card
• Lunch card
• Life insurance
• Languages courses
• Employee Assistance Program
• Employee Stock Purchase Plan - ESPP
• Internal events & charity actions
• Contract for 18 months