Boston Scientific Customer Care Specialist German 

Poland, Masovian Voivodeship, Warsaw 

170622449

Your responsibilities:

• Order management – Perform different transactions in SAP: order booking, price & availability, billing etc.
• Logistics - Monitor the complete delivery processes (e.g. Distribution Center and/or carrier) and arrange special deliveries on request
• Returns management and upgrades of devices
• Handle service complaints from customers and/or sales representatives
• Daily use of CRM tool (Salesforce) to register all incoming e-mails/phone calls from customers and sales reps
• Perform different analysis and maintenance of databases for customers
• Act effectively to resolve various issues in cooperation with supervisor/ coordinator and other team members if required

Our requirements:

• Language need: Fluent German, English and Polish
• Has higher education and analytical skills (Excel)
• Has standard computer skills (including MS Office)
• IT literate and a fast learner
• Experience in customer service in medical industry and SAP/Salesforce skill will be an asset
• Has the ability to work under pressure
• Likes to work both independently and in a team
• Flexible and open minded

What we offer:

• Hybrid working mode

• Working in the international, innovative environment and highly innovative products
• Diverse culture with a focus on personal development and continuous improvement
• Well-designed & effective trainings plans
• Career opportunities like mentoring, coaching and stretch assignments, with strong international exposure
• Private health care in Lux Med (VIP package)
• Multisport card/Sport and Culture Card
• Lunch card
• Life insurance
• Languages courses
• Employee Assistance Program
• Employee Stock Purchase Plan - ESPP
• Internal events & charity actions