Citi Group HR Customer Care Specialist 

Poland, Masovian Voivodeship, Warsaw 

710912304

By joining Citi, you will become part of a global organisation whose mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress.

This is an intermediate level position which is a great stepping stone to your further development on more senior roles within Citi HR Team. You will be responsible for contributing to the delivery of day-to-day HR support in coordination with the Human Resources team. The overall objective of this role is to assist in providing a broad range of HR services to client groups Citi.

What you'll do:

• Deliver support in the form of answering HR related inquiries to HR Customers including Citi employees, former employees and third-party vendors in the areas related but not limited to pay, tax, time and absence, benefits, employee data and system navigation via approved contact channels
• Ensure tasks completion in a timely manner with respect to the target KPIs as defined by the regional and global management.
• Maintain high standard of professional etiquette and work ethics as well as proper task prioritization.
• Proactively act to ensure continuity of service on all HR Connect support channels such as ticketing platform and employee hotline.
• Educate employees on how to efficiently utilize self-service tools through direct access channels.
• Assist in process improvement efforts to increase efficiency and employee satisfaction.
• Participate in projects as assigned by the Team Leader
• Raise challenges, continuously monitoring and evaluation of performance to identify areas of process enhancements and explore further possibilities of improvement (e.g. Bright Ideas)

What we'll need from you:

• Min. 1-2 years of relevant experience in the area of Human Resources
• Working knowledge of HR business processes
• Full proficiency in both Polish and English language (min. B2) is a must (written and verbal language skills)
• Experience in identifying process improvements and supporting associated implementation efforts
• Team player with a clear and concise written and verbal communication
• Proven analytical skills and attention to detail
• Ability to work under pressure and manage deadlines or unexpected changes in expectations or requirements
• Bachelor’s degree/University degree or equivalent experience

By joining Citi Poland, you will not only be part of a business casual workplace with a hybrid working model (2 days working at home per week), but also receive a competitive compensation package and enjoy a whole host of additional benefits that support you (and your family) to be well, live well and save well:

• Paid Parental Leave Program (maternity and paternity leave); A supportive workplace for professionals returning to the office from childcare leave
• Award-winning pension plan,​ multisport, holiday allowance
• Private Medical Care Program, Group Life Insurance
• Consideration for annual discretionary bonus
• Employee Assistance Program
• Access to a wide variety of learning and development programs, online course libraries and upskilling platforms, such as Udemy and Degreed
• Flexible work arrangements to support you in managing work - life balance
• Career progression opportunities across geographies and business lines; Mentoring Programs
• Socially active employee communities with diverse networking opportunities

Sounds like Citi has everything you need? Then apply to discover the true extent of your capabilities.

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

Time Type:

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