Citi Group HR Connect - Customer Service Specialist 

Poland, Masovian Voivodeship, Warsaw 

830413779

• Delivers support in the form of answering HR related inquiries to HR Customers, who are Citi’s employees, former employees and third-party vendors in the areas related, but is not limited to: pay, tax, time and absence, benefits, employee data and system navigation via approved contact channels.

• Proactively acts to ensure tasks completion in a timely manner with respect to the target KPIs as defined by the regional and global management.

• Maintains high standard of professional etiquette and work ethics as well as proper task prioritization and escalation;

• Proactively acts to ensure continuity of service on all HR Connect support channels especially, but not limited to: Ticketing Platform, employee hotline.

• Execution of training plan created by Team Leader based on skill matrix.

• Educate employees on how to efficiently utilize self-service tools through direct access channels.

• Assists in improvement efforts to increase efficiency and employee satisfaction; Contribution to local and regional initiatives as per request

• Constant monitoring of HR information, process updates, broadcasts, and regulations to remain up to date with ongoing changes and improve own competences.

What we'll need from you:

• At least 1 year of relevant experience in HR or Customer Service with strong administrative focus.

• Proficiency in both Polish and English language (min. B2) is a must (written and verbal language skills)

• Working knowledge of HR business processes

• Experience in identifying process improvements and supporting associated implementation efforts

• Proven analytical skills and attention to detail required

• Clear and concise written and verbal communication

• Ability to work under pressure and manage deadlines or unexpected changes in expectations or requirements; Ability to work in a team-oriented environment.

Education:

• High School diploma or equivalent

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

By joining Citi Poland, you will not only be part of a business casual workplace with a hybrid working model (2 days working at home per week), but also receive a competitive compensation package and enjoy a whole host of additional benefits that support you (and your family) to be well, live well and save well:

• Paid Parental Leave Program (maternity and paternity leave); A supportive workplace for professionals returning to the office from childcare leave
• Award-winning pension plan,​ multisport, holiday allowance
• Private Medical Care Program, Group Life Insurance
• Consideration for annual discretionary bonus
• Employee Assistance Program
• Access to a wide variety of learning and development programs, online course libraries and upskilling platforms, such as Udemy and Degreed
• Flexible work arrangements to support you in managing work - life balance
• Career progression opportunities across geographies and business lines; Mentoring Programs
• Socially active employee communities with diverse networking opportunities

Time Type:

View the " " poster. View the .

View the .

View the