Citi Group HR Connect - Customer Service Specialist 

Poland, Masovian Voivodeship, Warsaw 

82665321

By joining Citi, you will become part of a global organisation whose mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress.

What you'll do:

• Deliver support in the form of answering HR related inquiries to HR Customers including Citi employees, former employees and third-party vendors in the areas related but not limited to pay, tax, time and absence, benefits, employee data and system navigation via approved contact channels

• Ensure tasks completion in a timely manner with respect to the target KPIs as defined by the regional and global management

• Maintain high standard of professional etiquette and work ethics as well as proper task prioritization

• Proactively act to ensure continuity of service on all HR Connect support channels such as ticketing platform and employee hotline.

• Educate employees on how to efficiently utilize self-service tools through direct access channels.

• Assist in process improvement efforts to increase efficiency and employee satisfaction.

What we'll need from you:

• Basic, working knowledge of HR business processes

• Full proficiency in both Polish and English lang uage (min. B2) is a must (written and verbal language skills)

• Experience in identifying process improvements and supporting associated implementation efforts

• Team player with a clear and concise written and verbal communication

• Proven analytical skills and attention to detail

• Ability to work under pressure and manage deadlines or unexpected changes in expectations or requirements

By joining Citi Poland, you will not only be part of a business casual workplace with a hybrid working model (2 days working at home per week), but also receive a competitive compensation package and enjoy a whole host of additional benefits that support you (and your family) to be well, live well and save well:

• Paid Parental Leave Program (maternity and paternity leave); A supportive workplace for professionals returning to the office from childcare leave

• Award-winning pension plan,​ multisport, holiday allowance

• Private Medical Care Program, Group Life Insurance

• Consideration for annual discretionary bonus

• Employee Assistance Program

• Access to a wide variety of learning and development programs, online course libraries and upskilling platforms, such as Udemy and Degreed

• Flexible work arrangements to support you in managing work - life balance

• Career progression opportunities across geographies and business lines; Mentoring Programs

• Socially active employee communities with diverse networking opportunities

Sounds like Citi has everything you need? Then apply to discover the true extent of your capabilities.

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.