Bank Of America Monitoring & Triage Analyst 

United States, Texas, Addison 

824820012

Key Responsibilities:

• Answer incoming calls to assist with information security inquiries or issues.
• Document all interactions accurately for record-keeping and analysis.
• Follow established processes and guidelines to handle common issues.
• Collaborate with team members to resolve more complex problems or escalate as necessary.
• Monitor your assigned queues and work cases in an efficient and effective manner

Qualifications:

• Effective typing skills
• Familiarity with Cyber Security and Information Technology
• Strong problem-solving and critical thinking skills
• Effective communication and interpersonal skills

Schedule:

• Position is Full Time
• Office presence required
• Specific Shift Required:
• Sunday – Thursday 8:00am – 5:00pm