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Bank Of America Monitoring & Triage Analyst 
United States, Texas, Addison 
824820012

02.08.2024

Job Description:

Job Description:

Key Responsibilities:

  • Answer incoming calls to assist with information security inquiries or issues.
  • Document all interactions accurately for record-keeping and analysis.
  • Follow established processes and guidelines to handle common issues.
  • Collaborate with team members to resolve more complex problems or escalate as necessary.
  • Monitor your assigned queues and work cases in an efficient and effective manner

Qualifications:

  • Effective typing skills
  • Familiarity with Cyber Security and Information Technology
  • Strong problem-solving and critical thinking skills
  • Effective communication and interpersonal skills

Schedule:

  • Position is Full Time
  • Office presence required
  • Specific Shift Required:
  • Sunday – Thursday 8:00am – 5:00pm
1st shift (United States of America)