PayPal Sr Analyst Global Compliance Fair & Responsible Practices 

Kenya, Kitui County 

823664803

Your day to day:
• Review and assist in the triage of complaints for appropriate handling, tracking and escalation.
• Coordinate with Legal, Compliance, and business partners on complaint remediation efforts.
• Conduct monitoring and testing activities to ensure adherence to complaint policies and procedures.
• Develop and update analytical metrics using tools such as Power Bi to assist in complaint visualization of complaint trends and areas of focus.
• Analyze complaint and incident data to identify emerging risks, or areas of control and or process improvements.
• Support issue remediation by working with first line teams to track remediation process.
• Assist in preparing summaries, reports and presentations communicating complaint and incident management metrics.
• Foster close relationships across cross functional stakeholders and work collaboratively to enable compliant and customer centric solutions.
• Partner with the cross functional stakeholders to understand their needs and assist in identifying and developing process and control improvements.What you need to bring:
• Experience in complaint management, incident management, compliance, risk management or a related field.
• Proven experience in conducting monitoring, testing or quality assurance activities.
• Strong data analysis skills, ith using tools such as Power Bi, Qualtrics, Excel, or other data visualization platforms.
• Strong understanding of enterprise complaint and incident management frameworks.
• Ability to interpret policy and regulatory requirements and apply them in practice.
• High energy and creativity, and the desire to work in a growing and changing environment.
• We know the confidence gap and imposter syndrome can get in the way of meeting spectacular candidates. Please don't hesitate to apply.

Essential Responsibilities:

• Collaborate internally to influence the quality and effectiveness of risk management processes.
• Analyze and assess risks to provide informed recommendations for mitigation strategies.
• Work outside defined processes to determine appropriate actions in complex situations.
• Serve as a subject matter resource for entry-level and developing colleagues on risk management practices and strategies
• Engage with stakeholders to communicate risk assessments and proposed solutions.

Minimum Qualifications:

• Minimum of 5 years of relevant work experience and a Bachelor's degree or equivalent experience.

Travel Percent:

The total compensation for this practice may include an annual performance bonus (or other incentive compensation, as applicable), equity, and medical, dental, vision, and other benefits. For more information, visit .

The US national annual pay range for this role is $84,500 to $140,250

Our Benefits:

Any general requests for consideration of your skills, please