PayPal Manager Global Compliance Fair Responsible Practices 

Kenya, Kitui County 

709410390

Essential Responsibilities:

• Identify issues and recommend best practices for risk management within the organization.
• Lead functional projects and programs that enhance risk assessment and mitigation efforts.
• Collaborate with teams to analyze business trends and their implications for risk management.
• Contribute to process improvements that enhance the effectiveness of risk management strategies.
• Provide guidance and support to team members in executing risk management initiatives.

Minimum Qualifications:

• Minimum of 8 years of relevant work experience and a Bachelor's degree or equivalent experience.

Your day-to-day role with you will:

• Review and assist in the triage of complaints for appropriate handling, tracking and escalation.
• Coordinate with Legal, Compliance, and business partners on complaint remediation efforts.
• Conduct monitoring and testing activities to ensure adherence to complaint policies and procedures.
• Develop and update analytical metrics using tools such as Power Bi to assist in complaint visualization of complaint trends and areas of focus.
• Analyze complaint and incident data to identify emerging risks, or areas of control and or process improvements.
• Support issue remediation by working with first line teams to track remediation process.
• Assist in preparing summaries, reports and presentations communicating complaint and incident management metrics.
• Foster close relationships across cross functional stakeholders and work collaboratively to enable compliant and customer centric solutions.
• Partner with the cross functional stakeholders to understand their needs and assist in identifying and developing process and control improvements.

What you need to bring:

• Experience in complaint management, incident management, compliance, risk management or a related field.
• Proven experience in conducting monitoring, testing or quality assurance activities.
• Strong data analysis skills, with using tools such as Power Bi, Qualtrics, Excel, or other data visualization platforms.
• Strong understanding of enterprise complaint and incident management frameworks.
• Ability to interpret policy and regulatory requirements and apply them in practice.
• High energy and creativity, and the desire to work in a growing and changing environment.
• We know the confidence gap and imposter syndrome can get in the way of meeting spectacular candidates. Please don't hesitate to apply.

Travel Percent:

The total compensation for this practice may include an annual performance bonus (or other incentive compensation, as applicable), equity, and medical, dental, vision, and other benefits. For more information, visit .

The US national annual pay range for this role is $100,500 to $173,250

Our Benefits:

Any general requests for consideration of your skills, please