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SAP SAP NS2 Cloud Infrastructure DevOps Engineer Hybrid - Austin TX 
United States, Virginia 
815894366

12.09.2024

Responsibilities:

  • Follow runbooks to deploy customer infrastructure using terraform.  Collect logs and troubleshoot errors from runs, escalating to senior team members as needed.

  • Manage infrastructure configuration using ansible playbooks by following runbooks.  Log ansible output and troubleshoot errors.

  • Use GitLab with multiple repositories to maintain customer infrastructure and create merge requests for changes to customer infrastructure.

  • Deploy containerized services using existing runbooks.

  • Be able to perform basic network troubleshooting: host connectivity to services, routing, service availability.

  • Contribute to technical documentation to network, system design, and governance.

  • Participate in documenting standard operating procedures including knowledge base articles.

  • Operate in a security-first mindset, performing all other responsibilities with security in mind

  • Use existing monitoring infrastructure to review and troubleshoot customer issues.

  • Create prompts for generative AI elements embedded in applications and infrastructure consoles.

Knowledge and Skills:

  • Knowledge of at least one cloud service provider: AWS, Azure, or GCP

  • Able to run terraform commands following a runbook, familiarity with basic terraform commands

  • Understands what CI/CD is, what pipelines are and why they are used

  • Exposure to at least one programming or scripting language, with bash, python, HCL, or ansible being preferred.

  • Understands user AAA (authentication, authorization, and accounting) and has had exposure to some form of non-local authentication (LDAP, Active Directory)

  • Understands logging and knows where to look for local system logs

  • Working knowledge of networking: IP routing, subnetting, network troubleshooting.

  • Ability to navigate a Linux system: change directories, execute programs, change file and directory permissions, read & modify files

  • Working knowledge of ServiceNow and Jira

Minimum Qualifications:

  • Have effective time management, communication, and decision-making, skills.
  • 2-5 years’ experience managing SaaS platforms / datacenter operations experience

  • 2-5 years’ experience with automated product deployment and infrastructure buildouts.

  • 2-5 years’ experience working in a software development-focused company

  • Have an engineering and an automation first mindset.

  • 2-5 years’ experience in Software Development, Automation, Orchestration, CI/CD and use of configuration management tools

  • Knowledge of modern monitoring tools including APM, RUM and synthetic monitoring

  • Detail oriented and organized with the ability to prioritize work and complete work within expected timeframes.

Education:

  • Bachelor’s degree in Computer Science or equivalent practical experience.

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