SAP SAP NS2 Cloud Infrastructure DevOps Engineer Hybrid - Austin TX 

United States, Virginia 

815894366

Responsibilities:

• Follow runbooks to deploy customer infrastructure using terraform.  Collect logs and troubleshoot errors from runs, escalating to senior team members as needed.

• Manage infrastructure configuration using ansible playbooks by following runbooks.  Log ansible output and troubleshoot errors.

• Use GitLab with multiple repositories to maintain customer infrastructure and create merge requests for changes to customer infrastructure.

• Deploy containerized services using existing runbooks.

• Be able to perform basic network troubleshooting: host connectivity to services, routing, service availability.

• Contribute to technical documentation to network, system design, and governance.

• Participate in documenting standard operating procedures including knowledge base articles.

• Operate in a security-first mindset, performing all other responsibilities with security in mind

• Use existing monitoring infrastructure to review and troubleshoot customer issues.

• Create prompts for generative AI elements embedded in applications and infrastructure consoles.

Knowledge and Skills:

• Knowledge of at least one cloud service provider: AWS, Azure, or GCP

• Able to run terraform commands following a runbook, familiarity with basic terraform commands

• Understands what CI/CD is, what pipelines are and why they are used

• Exposure to at least one programming or scripting language, with bash, python, HCL, or ansible being preferred.

• Understands user AAA (authentication, authorization, and accounting) and has had exposure to some form of non-local authentication (LDAP, Active Directory)

• Understands logging and knows where to look for local system logs

• Working knowledge of networking: IP routing, subnetting, network troubleshooting.

• Ability to navigate a Linux system: change directories, execute programs, change file and directory permissions, read & modify files

• Working knowledge of ServiceNow and Jira

Minimum Qualifications:

• Have effective time management, communication, and decision-making, skills.

• 2-5 years’ experience managing SaaS platforms / datacenter operations experience

• 2-5 years’ experience with automated product deployment and infrastructure buildouts.

• 2-5 years’ experience working in a software development-focused company

• Have an engineering and an automation first mindset.

• 2-5 years’ experience in Software Development, Automation, Orchestration, CI/CD and use of configuration management tools

• Knowledge of modern monitoring tools including APM, RUM and synthetic monitoring

• Detail oriented and organized with the ability to prioritize work and complete work within expected timeframes.

Education:

• Bachelor’s degree in Computer Science or equivalent practical experience.

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