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Microsoft Technical Support Escalation Engineer - Dynamics Finance Operations BizApp 
Japan 
807261562

02.07.2024

Qualifications

3年以上の技術サポート、技術的なコンサルティング、または情報技術の経験または、コンピューターサイエンス、情報技術(IT)、関連分野の学士号と1年以上の技術サポート、技術コンサルティング経験、または情報技術の経験

  • ERPシステム(Dynamics、SAP、PeopleSoft、NetSuite ERP、Oracle ERP Cloud、Epicorなど)の経験
  • 小売業界に関する知識と理解
  • 小売業界での下記のようなERP関連の経験
    • X++、C#、OOBの知識に加えて、デザインパターンの概念知識
      (例:リクエスト、レスポンス)
    • Webスタック開発の知識、JavaScript、TypeScript、HTML5などの経験
    • Microsoft SQLまたはその他のデータベース技術に関する知識

歓迎要件

  • 顧客対応のサービス業務における2年以上の経験
  • 優れた顧客サービス、正確で論理的な問題解決能力
  • 技術文書の作成経験、トレーニングの提供やメンタリングを通じ他者との知識共有の経験
  • 読み書き(技術文書を含む)、会話を含む優れたコミュニケーションスキル
  • 職場での対人関係スキル
  • 学習と個人的・職業的発展への情熱
  • クラウドでの顧客との作業経験(例えばMicrosoftクラウド製品や他のクラウド管理システム)
  • 現在のMicrosoft IT認定が望ましい(例:MCSE、MCSA、MCSD、MCTS)

語学力

  • 日本語 :ビジネスレベル以上の日本語能力。読み書き会話。
  • 英語 :読み書きが可能で、日常会話ができる中程度の英語力。


3+ years technical support, technical consulting experience, or information technology experience OR Bachelor's Degree in Computer Science, Information Technology (IT), or related field AND 1+ year(s) technical support, technical consulting experience, or information technology experience

  • Experience in ERP systems like Dynamics, SAP, PeopleSoft, NetSuite ERP, Oracle ERP Cloud, Epicor, and/or related experience
  • Experience in ERP working in one or more of the following Retail-Technology areas:
    • A good understanding of RETAIL industry
    • X++, C# and OOB knowledge, in addition to Design patterns concept knowledge (i.e. Request, Response)
    • Web stack developer knowledge, JavaScript, TypeScript and HTML5.
    • Good knowledge of Microsoft SQL or other related Database technologies
    • A solid understanding of IIS, troubleshooting website issues, HTTP responses using Fiddler or other Network Monitoring tools

Experience in one or more of these areas desirable

  • 2+ years in a customer facing service role in any capacity
  • Strong customer service, accurate and logical problem solving
  • Experience in creating technical documentation and sharing knowledge with others through training delivery and mentoring
  • Excellent Communication Skills - verbal, listening, and written (including technical writing).
  • Interpersonal and relationship skills proven through work experience
  • Passion for lifelong learning and personal and professional development
  • Exposure and experience working with customers on the Cloud, e.g. Microsoft Cloud products or other Cloud Management System
  • Current Microsoft IT Certification preferred (Ex. MCSE, MCSA, MCSD, MCTS)
  • Degree in Engineering, Business Administration, Management Information Systems, Computer Science, Computer Information Systems or Computer Engineering, Industrial Engineering,

Language Qualification

  • Japanese Language: fluent in reading, writing and speaking.
  • English Language: confident in reading and writing; moderate spoken English skills


Readiness

  • You participate in communities with peer delivery roles
  • You develop specific technical and professional proficiency to enable you to understand and resolve customer issues, through training and readiness