Microsoft Technical Support Engineering Dynamics CRM 

Japan, Chiyoda 

726163795

3+ years technical support, technical consulting experience, or information technology experience OR Bachelor's Degree in Computer Science, Information Technology (IT), or related field AND 1+ year(s) technical support, technical consulting experience, or information technology experience

Experience in one or more of these areas desirable
• Microsoft Dynamics CRM Experience or a Developer focused background would be beneficial but not essential.
• In depth knowledge of other Microsoft stack technologies would be appropriate instead (such as SQL Server, IIS, ADFS, Exchange, Visual Studio).
• Ability to take Technical Leadership in one specific product or area of business processes.

Language Qualification
Japanese Language: fluent in reading, writing and speaking. English Language: confident in reading and writing; moderate spoken English skills

Response and Resolution
• You review, investigate and solve customer technical issues, collaborating within and across teams and leveraging troubleshooting tools and practices

• You participate in communities with peer delivery roles.
• You develop specific technical and professional proficiency to enable you to understand and resolve customer issues, through training and readiness.

Product/Process Improvement
• You identify potential product defects and provide feedback to more senior engineers, contributing to Microsoft product improvements