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Key Responsibilities & Tasks
Customers Transformation
Orchestrate business outcome-based roadmaps with both short and long-term focus
Solution Adoption and Consumption
Facilitate creation of a success plan and an adoption plan.
Facilitate delivery of 1st value and mitigate adoption risk.
Provide support for Operational Readiness
Drive full value of customer goals and provide recommendations for value case updates and continued adoption and consumption based on usage metrics.
Function as the ERP focal point during customer transformation
Advise and align with our customers to Industry best practices
Innovation and Growth
Build on customer momentum to ensure ongoing renewals and growth
Lead SAP industry best practices discussions to support our enterprise clients
Drive renewal by demonstrating achieved value and providing insights on solution optimization.
Extend and accelerate customer transformation.
Develop use cases to support expansion of and new value in customer priorities.
Innovate with customer to fuel new growth.
Facilitate customer references.
Experience & Educational Requirements
Experience with Enterprise Level software organizations
Strong understanding around business architecture which could include Solution Management, Sales, Presales, Adoption/Consumption, Consulting, Operational or Business Development roles
Knowledge of Cloud, Hosted Services, SAAS/ PAAS/ IAAS models and cloud-based commerce/ business models and networks.
Experience advising complex, global transformations and driving customer outcomes, renewals, and expansions.
Knowledge of SAP’s offerings.
Experience with business/financial case analysis and creation.
Experience with business and IT alignment in large businesses, large business (account) management, account engagement design and facilitation.
Experience in a complex, matrixed environment.
Record of building strong customer relationships.
Strong industry experience within Oil and Gas (Energy) and/or Mining
Fluency in English, any other language an asset.
Fluency in the language of local markets desirable.
Education Bachelor's degree (or equivalent) required, MBA or equivalent degree from accredited university preferred.
Demonstrated experience supporting large accounts
Candidates must be located in the region corresponding to the account they will support
We win with inclusion
Specific conditions may apply for roles in Vocational Training.
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