Yotpo Manager Customer Success – Enterprise 

Canada, Ontario, Toronto 

776548959

Responsibilities:

• Lead and grow a team of Enterprise Customer Success Managers, overseeing hiring, onboarding, development, and overall success of the team.
• Hire and coach high-performing Customer Success Managers (CSMs) in alignment with company values and methodology to build a best-in-class CS team
• Foster a creative, can-do culture with a strong passion for providing exceptional customer experiences.
• Own team metrics and goals, developing and executing plans to meet and exceed targets.
• Develop trusted advisor relationships with key customer stakeholders to fully understand their business strategies and success metrics.
• Collaborate closely with internal teams, including Product, Marketing, Sales, and Support to align priorities and address customer needs and opportunities.
• Work with the CS Ops team to analyze and optimize day-to-day team activities.

Requirements:

• 5+ years of successful experience in customer management, strategy, or consulting.
• 2+ years managing a Customer Success team in a high-growth SaaS company.
• Proven experience managing high-performing Customer Success or Account Management teams.
• Experience working with large, strategic MM/Ent brands.
• Familiarity with eCommerce and d2d
• Expertise in presenting concepts and vision to senior teams and influencing their strategic thinking.
• A track record of creatively problem-solving and collaborating with Sales, Product, and Marketing teams to create an exceptional customer experience.
• Experience handling escalated customer issues and building trust with team members and customers.
• Proven ability to deliver strategic recommendations to customers to improve product adoption and marketing efforts.

About Yotpo CA:

• Company sponsored RRSP matching.
• 100% coverage of additional benefits programme.
• Equity in options.
• Individualized career development, rewards and recognition.
• Wellness and philanthropic programming and events.
• We are working in a flexible hybrid model, typically in office three days per week.

Base salary $140,000 – $150,000

In addition to base salary, this role includes a variable compensation component.