SAP Enterprise Customer Success Manager 

Canada, Ontario, Toronto 

416064516

What you'll do:

We are seeking an Enterprise Customer Success Manager (E-CSM) with a deep understanding of business and financial fundamentals, SAP solutions, and customer engagement and value realization. The ideal candidate will have a proven track record of driving customer value, business outcomes and satisfaction, as well as leading complex global transformation programs.

• Research and share the external view of the customer with the SAP team as customer advocate within SAP
• Influence, persuade, and engage with customer and internal stakeholders around key customer success best practices, including value management, adoption management, adoption planning and success planning
• Clearly link the value and potential of SAP solutions with customer business objectives and value-based outcomes
• Analyze complex situations and develop long-term plans to achieve specific goals, aligned with SAP and with the customer
• Engage executive and board sponsors proactively in your account
• Utilize executive presence, business acumen, and strategic thinking to positively influence internal and customer executives and decision makers
• Influence SAP sales teams and leaders to pursue deals strategically to build long-term customer value and strong customer relationships
• Collaborate on end-to-end engagements to ensure adoption, consumption and renewal are achieved, while mitigating churn risks
• Exhibit key actions to guide customers to the Cloud
• Utilize expertise in Cloud ERP functionality, Cloud ERP Framework, and 1CSW
• Execute other duties and responsibilities as assigned

What you bring:

• French-speaking preferred
• 10+ years of experience in Sales or Consulting and/or Customer Success Management with complex business software / IT solutions
• Strong knowledge of the complete SAP offering
• Experience with long-term planning of resources, technology, and account structure
• Knowledge of financial, competitive, and regulatory environment
• Understanding of cloud and on-premise software solutions
• Experience with complex global transformation programs and execution thereof
• Ability to manage in highly complex organizations and apply risk-mitigation strategies
• Proven ability to engage with key customer stakeholder in a manner that organically drives renewals, expansions, and up-sells of subscription or perpetual license-based solutions

Meet your team:

• Identify, plan, and implement actions towards the long-term success and satisfaction of internal and external customers/stakeholders
• Develop and expand executive relationships beyond CIO and IT including business unit decision makers

We win with inclusion

Specific conditions may apply for roles in Vocational Training.