SAP Enterprise Customer Success Partner - 

Canada, Alberta, Edmonton 

802334130

Key Responsibilities & Tasks

Customers Transformation

• Coordinate the SAP value proposition across the account team, including mapping business cases to solution capabilities, prioritizing customer requirements, creating implementation strategies with partners.

• Orchestrate business outcome-based roadmaps with both short and long-term focus

Solution Adoption and Consumption

• Facilitate creation of a success plan and an adoption plan.

• Facilitate delivery of 1st value and mitigate adoption risk.

• Provide support for Operational Readiness

• Drive full value of customer goals and provide recommendations for value case updates and continued adoption and consumption based on usage metrics.

• Function as the ERP focal point during customer transformation

• Advise and align with our customers to Industry best practices

Innovation and Growth

• Build on customer momentum to ensure ongoing renewals and growth

• Lead SAP industry best practices discussions to support our enterprise clients

• Drive renewal by demonstrating achieved value and providing insights on solution optimization.

• Extend and accelerate customer transformation.

• Develop use cases to support expansion of and new value in customer priorities.

• Innovate with customer to fuel new growth.

• Facilitate customer references.

Experience & Educational Requirements

• Experience with Enterprise Level software organizations

• Strong understanding around business architecture which could include Solution Management, Sales, Presales, Adoption/Consumption, Consulting, Operational or Business Development roles

• Knowledge of Cloud, Hosted Services, SAAS/ PAAS/ IAAS models and cloud-based commerce/ business models and networks.

• Experience advising complex, global transformations and driving customer outcomes, renewals, and expansions.

• Knowledge of SAP’s offerings.

• Experience with business/financial case analysis and creation.

• Experience with business and IT alignment in large businesses, large business (account) management, account engagement design and facilitation.

• Experience in a complex, matrixed environment.

• Record of building strong customer relationships.

• Strong industry experience within Oil and Gas (Energy) and/or Mining

• Fluency in English, any other language an asset.

• Fluency in the language of local markets desirable.

• Education Bachelor's degree (or equivalent) required, MBA or equivalent degree from accredited university preferred.

• Demonstrated experience supporting large accounts

• Candidates must be located in the region corresponding to the account they will support

We win with inclusion

Specific conditions may apply for roles in Vocational Training.