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Intuit CS Growth & Retention Manager 
United Kingdom, England, London 
801825352

25.07.2024

YOU ARE:

  • Commercially savvy - you have a proven track record of exceeding retention and revenue targets in the 1:many Customer Success space
  • Strategic thinker - you have strong business acumen, and can connect the dots between the Customer Success strategy with regional strategic priorities
  • Operational excellence - you feel comfortable getting into the nitty-gritty of how we implement initiatives, and tweak processes to drive efficiencies
  • Data driven - you are confident digging into the numbers to quantify ROI, articulate impact and identify focus areas for continuous improvement
  • Influencer - you are a people person, and amplify our impact in collaboration with your peers and stakeholders
  • Confident communicator - you will have excellent written and verbal communication skills including an ability to communicate complex issues simply

EXPERIENCE & QUALIFICATIONS

  • 4+ years experience in a Customer Success or similar role, ideally in a SaaS organisation
  • 3+ years experience in customer retention strategy and design
  • Degree qualified, preferably in a related field or equivalent work experience

OTHER INFORMATION

  • The role is London based, aligned to our hybrid work policy