Intuit CS Growth & Retention Manager 

United Kingdom, England, London 

801825352

YOU ARE:

• Commercially savvy - you have a proven track record of exceeding retention and revenue targets in the 1:many Customer Success space
• Strategic thinker - you have strong business acumen, and can connect the dots between the Customer Success strategy with regional strategic priorities
• Operational excellence - you feel comfortable getting into the nitty-gritty of how we implement initiatives, and tweak processes to drive efficiencies
• Data driven - you are confident digging into the numbers to quantify ROI, articulate impact and identify focus areas for continuous improvement
• Influencer - you are a people person, and amplify our impact in collaboration with your peers and stakeholders
• Confident communicator - you will have excellent written and verbal communication skills including an ability to communicate complex issues simply

EXPERIENCE & QUALIFICATIONS

• 4+ years experience in a Customer Success or similar role, ideally in a SaaS organisation
• 3+ years experience in customer retention strategy and design
• Degree qualified, preferably in a related field or equivalent work experience

OTHER INFORMATION

• The role is London based, aligned to our hybrid work policy