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Intuit Senior Manager - Growth & Retention 
Canada, Ontario, Toronto 
718461436

01.08.2024

ABOUT YOU

  • Commercially savvy - you have a proven track record of exceeding revenue targets in the 1:many customer success space
  • Strategic thinker - you have strong business acumen, and can connect the dots between the customer success strategy with regional strategic priorities
  • Operational excellence - you feel comfortable getting into the nitty-gritty of how we implement initiatives, and tweak processes to drive efficiencies
  • Data driven - you are confident digging into the numbers to quantify ROI, articulate impact and identify focus areas for continuous improvement
  • Influencer- you are a people person, and amplify our impact in collaboration with your peers and stakeholders
  • Confident communicator - you will have excellent written and verbal communication skills including an ability to communicate complex issues simply

EXPERIENCE & QUALIFICATIONS

  • 4+ years of experience leading customer success, retention lifecycle or similar role, ideally in a SaaS organisation
  • 3+ years of experience in leading a team of individual contributors driving Growth and Retention programs.
  • 3+ years of experience in generating retention and growth strategies for the business
  • Degree qualified such as MBA, preferably in a related field or equivalent work experience

OTHER INFORMATION

  • The role is Toronto based, aligned to our hybrid work policy