Intuit Senior Manager - Growth & Retention 

Canada, Ontario, Toronto 

718461436

ABOUT YOU

• Commercially savvy - you have a proven track record of exceeding revenue targets in the 1:many customer success space
• Strategic thinker - you have strong business acumen, and can connect the dots between the customer success strategy with regional strategic priorities
• Operational excellence - you feel comfortable getting into the nitty-gritty of how we implement initiatives, and tweak processes to drive efficiencies
• Data driven - you are confident digging into the numbers to quantify ROI, articulate impact and identify focus areas for continuous improvement
• Influencer- you are a people person, and amplify our impact in collaboration with your peers and stakeholders
• Confident communicator - you will have excellent written and verbal communication skills including an ability to communicate complex issues simply

EXPERIENCE & QUALIFICATIONS

• 4+ years of experience leading customer success, retention lifecycle or similar role, ideally in a SaaS organisation
• 3+ years of experience in leading a team of individual contributors driving Growth and Retention programs.
• 3+ years of experience in generating retention and growth strategies for the business
• Degree qualified such as MBA, preferably in a related field or equivalent work experience

OTHER INFORMATION

• The role is Toronto based, aligned to our hybrid work policy