Cyberark Escalation Engineer 

United States 

78414282

You will define and sharpen our proactive monitoring capabilities. You will serve as 4th level support in R&D for SCA cases being able to reconstruct, debug and fix issues from the field.

• Leverage your extensive customer support experience to provide feedback to internal teams on how to improve our services
• Drive customer communication during critical events
• Drive projects that improve support-related processes and our customers’ technical support experience
• Learn and use groundbreaking technologies
• Apply advanced troubleshooting techniques to provide unique solutions to our service
• Interact with leading engineers across the company
• Reproduce and resolve customer issues
• Write tutorials and other technical articles for the CyberArk’s community
• Problem solver who enjoys being challenged
• Passionate about solving customer facing issues
• Self-learner, with great technical skills and high attention to details
• Courageous enough to deep dive into a big project, loves troubleshooting and able to perform efficient root cause analysis
• Eager to work and collaborate with support and customers to troubleshoot and solve issues
• Bachelor’s degree in Science/Technology/Engineering or a related field OR equivalent experience in a technical position
• Experience with cloud/SaaS environment (AWS serverless architecture)
• Experience with Datadog and AWS CloudWatch

• Experience with Azure, GCP (particularly IAM security models)
• Experience in Python
• Experience in AWS like AWS Lambda, SQS, SNS and EventBridge
• Experience with DynamoDb or similar NoSQL database development
• Experience with OpenSearch/ElasticSearch

The salary range for this position is $85,000 – $120,000/year, plus commissions or discretionary bonus, which will be based on the employee’s performance. Base pay may also vary considerably depending on job-related knowledge, skills, and experience. The compensation package includes a wide range of medical, dental, vision, financial, and other benefits.