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Cisco Networking Escalation Engineer United States, Georgia, Atlanta 828512279
18.02.2025
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The application window is expected to close on: US 3/7/25
You will work with vibrant technical community and interact with some of the most respected experts in networking as you provide expert engineering support for very large-scale customer deployments. As an engineer in this team, you will have the opportunity to not only to support some of the world's largest Web scaler and Service Provider networks, but also work with the Product management, Sales and Marketing teams on pro-active customer engagements covering current technologies. You will actively engage engineering architects and technical subject matter experts in product development contributing to product quality, debuggability and customer technical requirements.
Your Impact
You are not just a technical guide in your team, but also possess the ability to drive your team towards technical excellence. You are passionate, care about customers success, and inspire others to feel the same
- Actively engage, take ownership and drive to resolution critical customer escalations in Cisco’s Routing portfolio
- Provide expert support and be a critical point of contact for technical and operational issues that require engineering expertise to resolve
- Apply analytical skills and expert technical knowledge to solve product and network problems of high complexity
- Provide technical support to Cisco customer-facing teams and customers; provide status updates on the overall deployment projects.
- Actively engage with Cisco’s customer facing teams and travel to customer sites if needed
- Effectively utilize lab setups to recreate and solve complex problems in systems due to configuration, software or hardware defects
- Uncover systematic problems and drive plans with respective teams for long term solutions providing better customer experience and product/solution stability
Minimum Qualifications:
- Bachelors in STEM with 8 or more years’ experience working in network engineering
- Demonstrated experience working with protocols (BGP/OSPF/ISIS; IPv4/IPv6; MPLS TE/FRR; L2/L3VPN; RSVP; Multicast (v4/v6)
- Experienced with real-time operating systems commonly used in Networking systems like IOS-XR, IOS-XR, SONIC
- Experience with Linux and open-source technologies
- Experience with large scale routing and switching architectures
- Demonstrated experience troubleshooting networking issues in live customer environments to effectively diagnose and resolve problems
Preferred Qualifications:
- CCIE routing desired
- Experience with SONiC NOS
- Familiarity with internal Cisco organization and eco-system (BU, AS, TS, PLM, Operations)
- Master’s Degree in STEM
- Practical knowledge and experience with Artificial Intelligence concepts and applications
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