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Cyberark Escalation Engineer 
United States 
78414282

14.09.2024
Job Description

You will define and sharpen our proactive monitoring capabilities. You will serve as 4th level support in R&D for SCA cases being able to reconstruct, debug and fix issues from the field.

  • Leverage your extensive customer support experience to provide feedback to internal teams on how to improve our services
  • Drive customer communication during critical events
  • Drive projects that improve support-related processes and our customers’ technical support experience
  • Learn and use groundbreaking technologies
  • Apply advanced troubleshooting techniques to provide unique solutions to our service
  • Interact with leading engineers across the company
  • Reproduce and resolve customer issues
  • Write tutorials and other technical articles for the CyberArk’s community
  • Problem solver who enjoys being challenged
  • Passionate about solving customer facing issues
  • Self-learner, with great technical skills and high attention to details
  • Courageous enough to deep dive into a big project, loves troubleshooting and able to perform efficient root cause analysis
  • Eager to work and collaborate with support and customers to troubleshoot and solve issues
  • Bachelor’s degree in Science/Technology/Engineering or a related field OR equivalent experience in a technical position
  • Experience with cloud/SaaS environment (AWS serverless architecture)
  • Experience with Datadog and AWS CloudWatch
Qualifications
  • Experience with Azure, GCP (particularly IAM security models)
  • Experience in Python
  • Experience in AWS like AWS Lambda, SQS, SNS and EventBridge
  • Experience with DynamoDb or similar NoSQL database development
  • Experience with OpenSearch/ElasticSearch

The salary range for this position is $85,000 – $120,000/year, plus commissions or discretionary bonus, which will be based on the employee’s performance. Base pay may also vary considerably depending on job-related knowledge, skills, and experience. The compensation package includes a wide range of medical, dental, vision, financial, and other benefits.