Cellebrite Customer Success Manager 

United Kingdom 

781779051

Key Responsibilities:

• Work directly with the company’s largest service providers and corporate customers to ensure solution adoption and customer success through product training and building relationships with key technical personnel.
• Collaborate with Sales Managers and Solutions Engineers to understand and prioritize customer technical business needs and use cases for Cellebrite’s solutions.
• Conduct quarterly meetings with key accounts to ensure business needs are being met with our solutions, while exploring opportunities for expansion within the account.
• Gather feedback from designated customers on Cellebrite solutions, including areas of success, improvement, and future enhancements. Provide that feedback to Product Management, Marketing, and Engineering.
• Serve as a point of escalation for unresolved technical support issues, coordinating with the Support team, customer, and various other internal resources to resolve incidents and ensure customer satisfaction.
• Ensure smooth and effective onboarding by demonstrating solution capabilities and helping maximize product value for new customers.
• Travel to customer sites as necessary, Prepare reports and documentation in support of the above activities.

Qualifications:

• Bachelor’s degree in a relevant field is nice to have but not mandatory.
• 3-5 years of experience in customer success, program/project management, or a related field within the technology industry.
• Experience working with pre/post technical sales and a strong understanding of customer success best practices.
• Background in telecommunications, mobile devices, IT security, and networking is highly desirable.
• Experience working within the police as an investigations supervisor or senior investigator is a significant advantage.
• Experience working in a global environment and with law enforcement or governmental agencies is a significant advantage.
• Exceptional leadership, communication, and interpersonal skills, with the ability to build strong relationships at all levels.
• Strong analytical skills and a demonstrated creative problem-solving approach.
• Passionate about customer experience and success, with a proven track record of driving customer satisfaction and retention.
• Highly organized, with the ability to work cross-functionally in a dynamic environment.
• Fluent in English; proficiency in other languages is an advantage.
• Willingness to travel within the UK and occasionally internationally (~40%).