Optimove Customer Success Manager 

United Kingdom 

542540156

Responsibilities:

• Own and drive the overall client relationship, enabling them unlock value from their partnership with Opti-X
• Deliver engaging training sessions
• Be an expert in the Opti-X platform helping clients to enhance product adoption
• Adopt open communication with the client and schedule regular touch points to ensure and establish a trusted & strategic relationship
• Be the customer’s advocate internally by communicating requests and issues across departments
• Communicate major product updates and releases ensuring clients understand, adopt and implement new innovative capabilities
• Collaborate with Account Managers to secure renewals and identify upsell opportunities
• Communicate client feedback to the Product team to drive ongoing improvements and feature development.

Requirements:

• 2-3 years of experience in Customer Success, Account Management, or similar role within a B2B SaaS company.
• Strong project management and presenting skills – able to juggle multiple customers of various sizes, prioritize effectively, and maintain clear communication.
• Excellent interpersonal skills and ability to establish quick rapport and trust with customers
• A positive and collaborative attitude, with a strong focus on teamwork and customer satisfaction.
• Fast learner who can understand and articulate Machine Learning capabilities.
• Growth mindset – always pushing yourself out of your comfort zone
• Excellent organizational skills and attention to detail
• Proactive and self-driven, able to identify and solve problems independently, without waiting for direction.
• Must be eligible to work in the UK – we are unable to provide sponsorship at this time
• Willingness to travel