Cyberark Customer Success Manager 

United Kingdom 

648893774

Responsibilities:

• Own the ultimate responsibility for the customer’s onboarding, adoption and advocacy across a portfolio of customers

• As part of the role, the CSM manages a higher volume of customers by leveraging data-driven programs to support customers.

• Partner with the CyberArk Account Team (Account Manager, SA, Training and Enablement) to find opportunities for new usage of CyberArk across organizational functions

• Cement yourself as a trusted advisor/strategic advisor with customer and drive continued value of our products and services

• Act as the voice of the customer internally to advocate customer’s needs.

• Continually measure and monitor Customer Health metrics and KPIs.

• Proactively identify issues and coordinate with CyberArk teams to proactively remediate issues as they are identified. Leverage internal tools, including Gainsight, to centrally archive customer activity and other key data points.

• 2+ years relevant work experience in customer success, consulting, post-sales technical account management and similar roles

• Previous experience with a Cybersecurity/SaaS solutions company and/or an enterprise software company highly desired.

• Experience with enterprise security products and/or offerings

• Strong knowledge of cloud architecture as well as on-premise IT landscape

• Solid understanding of IT security strategies

• Knowledge of enterprise Directory services (Active Directory, LDAP, Azure etc.), including support and security operations

• Strong experience with Windows/Active Directory administration, knowledge of UNIX/Linux, databases.

• Experience with scripting, development, DevOps highly desirable.

• Experience with cloud technologies such as AWS, Azure, GCP a plus

• Experience installing and support enterprise software on Windows and UNIX platforms

• Excellent in business, and written and verbal communication skills