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Cellebrite Customer Success Manager 
United Kingdom 
781779051

01.08.2024

Key Responsibilities:

  • Work directly with the company’s largest service providers and corporate customers to ensure solution adoption and customer success through product training and building relationships with key technical personnel.
  • Collaborate with Sales Managers and Solutions Engineers to understand and prioritize customer technical business needs and use cases for Cellebrite’s solutions.
  • Conduct quarterly meetings with key accounts to ensure business needs are being met with our solutions, while exploring opportunities for expansion within the account.
  • Gather feedback from designated customers on Cellebrite solutions, including areas of success, improvement, and future enhancements. Provide that feedback to Product Management, Marketing, and Engineering.
  • Serve as a point of escalation for unresolved technical support issues, coordinating with the Support team, customer, and various other internal resources to resolve incidents and ensure customer satisfaction.
  • Ensure smooth and effective onboarding by demonstrating solution capabilities and helping maximize product value for new customers.
  • Travel to customer sites as necessary, Prepare reports and documentation in support of the above activities.

Qualifications:

  • Bachelor’s degree in a relevant field is nice to have but not mandatory.
  • 3-5 years of experience in customer success, program/project management, or a related field within the technology industry.
  • Experience working with pre/post technical sales and a strong understanding of customer success best practices.
  • Background in telecommunications, mobile devices, IT security, and networking is highly desirable.
  • Experience working within the police as an investigations supervisor or senior investigator is a significant advantage.
  • Experience working in a global environment and with law enforcement or governmental agencies is a significant advantage.
  • Exceptional leadership, communication, and interpersonal skills, with the ability to build strong relationships at all levels.
  • Strong analytical skills and a demonstrated creative problem-solving approach.
  • Passionate about customer experience and success, with a proven track record of driving customer satisfaction and retention.
  • Highly organized, with the ability to work cross-functionally in a dynamic environment.
  • Fluent in English; proficiency in other languages is an advantage.
  • Willingness to travel within the UK and occasionally internationally (~40%).