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Monday Customer Success Manager United Kingdom, England, London 418996576
Furthermore, the candidate will demonstrate a commitment to data-driven decision-making, utilizing their analytical prowess to collect, discern, and interpret data. By incorporating data-driven insights into their project and program management strategies, they will optimize customer support initiatives, ensuring the delivery of unparalleled value and facilitating the achievement of optimal outcomes for both customers and the organization at large.
Furthermore, the candidate will demonstrate a commitment to data-driven decision-making, utilizing their analytical prowess to collect, discern, and interpret data. By incorporating data-driven insights into their project and program management strategies, they will optimize customer support initiatives, ensuring the delivery of unparalleled value and facilitating the achievement of optimal outcomes for both customers and the organization at large.
- Develop and execute customer success plans based on their main business objectives
- Ensure that customers obtain the maximum value from their investment and use their licenses
- Track customer progress and identify areas for improvement and growth by leveraging existing Success Plays
- Initiate and oversee team's and departmental projects
- Consult with customers to help them solve problems and achieve their goals
- Analyse data to track customer progress and identify areas for improvement
- Stay up-to-date on industry trends and best practices
- Work collaboratively with other departments and teams to ensure customer success
- Work with customers to create new use cases/success stories
- Ensure any escalated clients are resolved quickly, using resources from across the company ecosystem
- 3+ years background in Project Management / Program management / Portfolio management / Digital transformation
- Creative, high energy, entrepreneurial self-starter comfortable running initiatives independently within a very high-paced environment
- Experience in customer Success / account management, or a related field
- Strong understanding of how Enterprise businesses operate
- Improve complex issues through analysis and resolution
- Strong quantitative data analysis skills with proven business insight and judgment
- Experience in building relationships with senior business & platform stakeholders.
- Experience helping customers deploy and see the value of the products they have purchased.
- Excellent communication and interpersonal skills
- Ability to consult with customers to help them solve problems and achieve their business goals with
- Ability to think strategically and execute plans effectively while building long-term relationships with customers
- Succeed in working collaboratively with squads, internal account team, and extended customer’s teams
- Experience working in a global team, for an international company
- Excellent written and verbal communication skills.
Visa sponsorship for this role is currently not available.
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