Expoint - all jobs in one place

מציאת משרת הייטק בחברות הטובות ביותר מעולם לא הייתה קלה יותר

Limitless High-tech career opportunities - Expoint

NICE Customer Success Manager 
United Kingdom, England, London 
949453429

10.09.2024

United Kingdom - London

What will you be doing?

  • Serve as the voice of the customer internally, managing post-sales relationships for assigned accounts.
  • Develop and execute account-specific frameworks including governance, periodic business reviews, and internal stakeholder briefings.
  • Collaborate with internal teams to maintain comprehensive account and client profiles, enabling timely decisions impacting clients and Actimize.
  • Identify blockers for success and find solutions by collaborating with clients and Actimize teams.
  • Utilize internal experts to optimize customer investment, measure solution value, and drive value adoption.
  • Be accountable for timely contract renewals, managing all client engagement, commercial, and operational aspects, and ensuring business retention and service continuity for our clients.
  • Provide account information and insight to support the sales team in driving new sales.
  • Coordinate activities and provide leadership for key client initiatives across Actimize teams.
  • Drive the Customer Satisfaction Survey process, inclusive of follow-ups, and close the feedback loop internally as well as with clients.
  • Manage sales and industry requests for references and case studies.
  • Orchestrate responses to assessment/information requests/enquiries from clients.

Have you got what it takes?

  • Solution-oriented approach with a growth mindset and a strong sense of ownership.
  • Excellent communication skills, critical thinking and adapting messaging effectively for stakeholders at all levels.
  • Skilled in building positive relationships with internal teams and clients, demonstrating situational awareness and a proven track record of achieving results.
  • Minimum BS or BA degree, preferably in business, finance, or computer science.
  • 3+ years of experience in software services delivery or account management.
  • Project/Program/Delivery management experience with a technical background will be an added advantage.
  • Experience with a SaaS provider/Product firm, preferably in AML/Fraud domain will be advantageous.
  • Ability to communicate in any non-English European language is also advantageous.