NICE Customer Success Manager 

United Kingdom, England, London 

949453429

United Kingdom - London

What will you be doing?

• Serve as the voice of the customer internally, managing post-sales relationships for assigned accounts.
• Develop and execute account-specific frameworks including governance, periodic business reviews, and internal stakeholder briefings.
• Collaborate with internal teams to maintain comprehensive account and client profiles, enabling timely decisions impacting clients and Actimize.
• Identify blockers for success and find solutions by collaborating with clients and Actimize teams.
• Utilize internal experts to optimize customer investment, measure solution value, and drive value adoption.
• Be accountable for timely contract renewals, managing all client engagement, commercial, and operational aspects, and ensuring business retention and service continuity for our clients.
• Provide account information and insight to support the sales team in driving new sales.
• Coordinate activities and provide leadership for key client initiatives across Actimize teams.
• Drive the Customer Satisfaction Survey process, inclusive of follow-ups, and close the feedback loop internally as well as with clients.
• Manage sales and industry requests for references and case studies.
• Orchestrate responses to assessment/information requests/enquiries from clients.

Have you got what it takes?

• Solution-oriented approach with a growth mindset and a strong sense of ownership.
• Excellent communication skills, critical thinking and adapting messaging effectively for stakeholders at all levels.
• Skilled in building positive relationships with internal teams and clients, demonstrating situational awareness and a proven track record of achieving results.
• Minimum BS or BA degree, preferably in business, finance, or computer science.
• 3+ years of experience in software services delivery or account management.
• Project/Program/Delivery management experience with a technical background will be an added advantage.
• Experience with a SaaS provider/Product firm, preferably in AML/Fraud domain will be advantageous.
• Ability to communicate in any non-English European language is also advantageous.