JPMorgan Starter Segment Digital Senior Product Manager 

United States, New York, New York 

780807467

(serving the needs of 18-24 year olds),In this role you will be supporting the products that serveunique needs. You will contribute to our #1 Objective & Key results (OKR): Growing Market Share. You will lead efforts to reimagine banking for Starters through our digital product experience. You will be responsible for both delivering near-term in-year results and building the strategy and foundational progress toward multi-year targets for our business serving millions of customers across the US. This role will require you to build a deep understanding of customer needs and behaviors as well as influence and collaborate to drive outcomes across various functions, including digital product & design, financial product & enablement, data & analytics, customer experience and marketing.

Job Responsibilities

• Develops a product strategy and product vision that delivers value to customers
• Manages discovery efforts and market research to uncover customer solutions and integrate them into the product roadmap
• Owns, maintains, and develops a product backlog that enables development to support the overall strategic roadmap and value proposition
• Builds the framework and tracks the product's key success metrics such as customer acquisition, retention, satisfaction, customer confidence, cost, feature and functionality, risk posture, and reliability
• Serves as the digital product owner and customer advocate on digital product teams empowered to reimagine banking for Starters, defining and championing a multi-year digital product vision and strategy
• Drives business results by ensuring alignment and collaboration among digital and functional teams, securing prioritization and approvals with key stakeholders
• Delivers an MVP digital product experience, coordinates testing, measurement & monitoring of results, and manages experimentation roadmap and backlog
• Leads discovery efforts and determine requirements for a market-winning offering and feature set, evaluating trade-offs and managing JIRA Align
• Distills actionable insights from analyses, synthesizing into practical strategies and tactics, and deliver insights via compelling presentations
• Manages relationships with Connected Banking and other Digital and Connected Commerce Area Product Groups, staying connected to digital roadmaps relevant to Starters
• Embraces and exhibit segment team cultural values, adhering to risk & controls rules, policies, and regulations associated with product, pricing, risk & customer management

Required qualifications, capabilities and skills

• 5+ years of experience or equivalent expertise in digital product management & strategy and ideally within financial services
• Advanced knowledge of the product development life cycle, design, and data analytics
• Proven ability to lead product life cycle activities including discovery, ideation, strategic development, requirements definition, and value management
• Strategic & analytical thinker with a passion for creativity and innovation as well as ability to have relentless focus on details and process
• Passion for driving impact by helping young adults on their journey toward greater independence
• Ability to work across functions and influence and collaborate across a highly matrixed organization
• Manage multiple initiatives in a fast-paced environment with multiple stakeholders; Navigate issues and ambiguity; Anticipate and proactively address senior management concerns
• Strong communication (written & oral), storytelling & presentation skills; experience collaborating with & leading various teams and influencing stakeholders
• Strong customer-centric mindset; understanding of customer engagement & end-to-end experience
• Bachelor’s degree or equivalent experience required

Preferred qualifications, capabilities and skills

• Demonstrated prior experience working in a highly matrixed, complex organization
• MBA or relevant graduate degree desired
• Prior experience within consumer retail or serving Gen Z