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JPMorgan Senior Product Associate - Lower Mass Customer Segment United States, New York, New York 936974039
29.04.2025
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As a Senior Product Associate on the Lower Mass Customer Segment team, you are an integral part of the team that innovates new product offerings and leads the end-to-end product life cycle. In this role, you will support go-to-market strategy and execution for the Lower Mass / Underbanked segment. You will leverage your expertise in product strategy, development, and optimization to make a significant impact, supported by user research and customer feedback to fuel the creation of innovative products and continuously improve existing offerings.
Job responsibilities
- Identify new product opportunities that align with customer needs and market trends through comprehensive customer research and discovery processes.
- Consider and plan for the upstream and downstream implications of new product features and/or tailored solutions on the overall customer experience, ensuring seamless integration and customer satisfaction.
- Drive go-to-market program strategy for the Lower Mass segment, enhancing customer engagement and contributing to market share growth.
- Develop a commercialization framework by understanding market competition and customer needs from qualitative and quantitative research.
- Identify opportunities to enhance field strategies for targeting and servicing the Lower Mass customer segment and Secure Banking product, aiming to grow market share and create a cohesive customer experience (in partnership with One Chase).
- Develop product positioning, branding, and communication plans to acquire new customers and deepen relationships with existing customers across multiple internal and external channels (in partnership with Marketing).
- Influence and collaborate to drive outcomes across various functions, including digital product & design, financial product & enablement, strategy, finance, data & analytics, customer experience, marketing, and field support
- Become a trusted, active, and visible member of the Lower Mass team, representing the Lower Mass customer experience in shared forums.
Required qualifications, capabilities, and skills
- 3+ years of experience or equivalent expertise in product management, strategy or general business management.
- Strong program management, problem-solving, and time management skills. Ability to spot gaps/opportunities and perform well in a deadline-driven, fast-paced environment.
- Strong customer-centric mindset; understanding of customer engagement & end-to-end experience.
- Strategic problem-solver, creative thinker, and thought leader who can navigate business and product priorities, customer expectations, and relationships with stakeholders to conceive and articulate products and experiences that inspire our customers.
- Ability to lead multi-stakeholder projects and workstreams end-to-end.
- Proven track record of motivating team and/or partners towards accomplishing a common goal and delivering high-impact initiatives, as well as the ability to influence and collaborate across a highly matrixed organization.
- Energized to work in a fast-paced, startup-like environment within a larger organization.
- Bachelor’s degree or equivalent experience.
Preferred qualifications, capabilities, and skills
- Strong analytical skills and ability to leverage data and financial analysis to inform recommendations.
- Strong communication, storytelling, and presentation skills; experience working and influencing senior stakeholders.
- Banking or Financial Services industry experience preferred.
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