KLA Sr Field Support Supervisor 

United States, New Mexico, Rio Rancho 

772115450

Qualifications

• Responsible for the timely and successful installation of KLA systems at Intel customer sites (new installs, relocations, upgrades, etc.). This primarily includes the scheduling of resources and the management of the overall installation process.
• Directly manages a team of Customer Support Engineers. Provides direction to employees according to established policies and management guidance
• Frequently interacts with subordinates, outside customers and functional peer groups at management levels, conducting presentations of technical information concerning specific projects/schedules, etc.
• Strives to achieve the Strategic Objectives defined by the company: this includes, but is not limited to - Cost of Install, Cost of Service, Cost of Pre-warranty, Install Cycle time, On-Time Install, and OOBQ.
• Manages escalations during Install and sustaining activities. Schedules and attends SAMs. Identifies resources and drives POA development across functional groups. Communicates status to all parties and upper management
• Supports NM management team on preparing and presenting in customer IQ WG meetings, OC meetings, internal Ops Reviews, etc.

Minimum Qualifications

• BS degree or AA with applicable experience.
• Project management and organizational skills
• Written and oral communication is both clear and concise
• Superior presentation skills.
• Goodinterpersonal/communicationskills in understanding customer needs.