Responsible for the timely and successful installation of KLA systems at Intel customer sites (new installs, relocations, upgrades, etc.). This primarily includes the scheduling of resources and the management of the overall installation process.
Directly manages a team of Customer Support Engineers. Provides direction to employees according to established policies and management guidance
Frequently interacts with subordinates, outside customers and functional peer groups at management levels, conducting presentations of technical information concerning specific projects/schedules, etc.
Strives to achieve the Strategic Objectives defined by the company: this includes, but is not limited to - Cost of Install, Cost of Service, Cost of Pre-warranty, Install Cycle time, On-Time Install, and OOBQ.
Manages escalations during Install and sustaining activities. Schedules and attends SAMs. Identifies resources and drives POA development across functional groups. Communicates status to all parties and upper management
Supports NM management team on preparing and presenting in customer IQ WG meetings, OC meetings, internal Ops Reviews, etc.
Minimum Qualifications
BS degree or AA with applicable experience.
Project management and organizational skills
Written and oral communication is both clear and concise
Superior presentation skills.
Goodinterpersonal/communicationskills in understanding customer needs.