Boston Scientific Lead HR Operations & Service Delivery 

India, Haryana, Gurugram District 

766528363

Responsibilities

• Responsible for regional process alignment for Employee Data within the HR Service Delivery operations. Key responsibilities will include:
• Ensure HR Service Delivery Support & HR Service Center (HRSC) services are delivered in compliance with corporate policies and procedures, or any other federal / country regulation as required
• Monitor the performance of the delivered as per the service level agreements with COEs and manage Tier I (operational) governance for his/her pillar
• Day to day escalation support and issue resolution along with COEs & HRSC by leading root-cause analysis and defining intervention plans to address issues systemically
• Lead and drive a continuous improvement focus and support HR COEs to improve core HR processes
• Create, update & optimize HR Service Delivery Support & HRSC processes (methods & procedures)
• Function as regional process owner on the HR Operating Model, HR forms, OneConnect HR portal and workflows configured in SuccessFactors application and its integration with payroll, interfaces (& other SF modules) and any other third party applications.
• Drive and participate in vendor governance and best practices including service level management and issue resolution
• Owner of employee data regional processes, job aides, document retention for employee files and other HR related processes to ensure they meet COE & business expectations and stay compliant with corporate policies
• Provide acquisition due diligence & integration support through process expertise and leading EC specific activities
• Partner with COEs across management levels to build a roadmap of new capabilities to be in delivered in future and address requirements with respect to the specific HR business processes
• Identifies opportunities to improve the efficiency and effectiveness of the systems and process being examined (process improvement/reengineering projects)
• Participates in special projects as they arise, including compliance reviews, quality audits, and build new capabilities in SuccessFactors.
• Support quarterly release cycle of SuccessFactors platform by supporting functionality reviews and regression testing to minimize business impact due to disruption
• Performs other duties as required

Requirements

• Bachelor's degree or equivalent experience
• Service delivery experience in business processes with additional third party management experience will be helpful
• Experience in managing metrics driven organization and services
• Understanding of the Continuous Improvement philosophy and LEAN business processes methodology with experience of leading CI projects to deliver significant benefits
• Demonstrated ability to work well in a team environment with a matrix structure
• Demonstrated multi-tasking capabilities and ability to work in multi-cultural global environment
• Experience with SuccessFactors preferred
• Experience with ServiceNow preferred
• Project management experience leading process improvement projects