JPMorgan Operations Service Delivery 

India, Maharashtra, Mumbai 

57636041

Job Summary

As an Operations Service Delivery in the Fund Accounting Operations Service Delivery Team, you will be a single point of contact for all Client inquiries relating to Fund Accounting operations, Client reporting, Recon governance and other deliverables. You will be expected to have a proactive approach towards service delivery, leading and participating in client meetings and calls, and monitoring client KPIs to ensure best in class service delivery.

Job Responsibilities

• Manage group email boxes and SharePoint queues to ensure timely and sensitive resolution of queries, maintaining client satisfaction.
• Oversee daily activities, such as client reporting and instructions, ensuring compliance with SOPs and adherence to client deadlines and SLAs.
• Coordinate with operations and clients to resolve reconciliation breaks promptly, maintaining KPIs for aged breaks as per client SLAs.
• Participate in client calls and meetings to facilitate effective communication and service delivery.
• Implement forward-thinking strategies to maintain response quality and completeness, preventing the reopening of cases.
• Provide timely MIS reports and KPIs to internal and external stakeholders as required.
• Collaborate with partner sites for external deliveries, effectively communicating status updates and addressing any accounting-related queries from stakeholders.

Required qualifications, capabilities and skills

• Have knowledge and understanding of Fund Accounting operations, including areas like NAV Validation, Income and Corporate Action Processing, Expenses, CapStock, Trades, and Derivatives, with experience in at least one domain.
• Be result-oriented and highly enthusiastic about learning new processes.
• Be open to challenging the status quo and effectively handling internal and external escalations.
• Demonstrate strong management skills and the ability to build key internal relationships across locations.
• Exhibit strong attention to detail in document review and analytical capabilities related to Fund Accounting numbers and reporting, while managing multiple client deliverables under pressure and tight deadlines.