Palo Alto Manager HR Operations - Global Service Delivery People Team 

India, Karnataka, Bengaluru 

898476784

Being the cybersecurity partner of choice, protecting our digital way of life.

Your Impact:

• Employee Centric - Services Culture Orientation:

  - Elevating the employee experience: We champion a positive and productive work environment by transforming routine tasks into opportunities for meaningful interaction and collaboration.
  - Proactive problem-solving: Don't just answer questions—anticipate employee needs and proactively offer solutions.
  - Personalized support: Treat employees as individuals, understanding their unique situations and tailoring interactions accordingly.
  _ Delivering a positive service experience: We foster a culture of open communication where employees feel connected, heard, and empowered to seek the support they need.

• Strategic Leadership:

  - Provide input and thought leadership to the comprehensive global HR Operations model aligned with the overall HR and business objectives.
  - Provide strategic direction and oversight for all aspects of HR Operations, including service delivery, process optimization, technology capabilities, and vendor management.
  - Establish and monitor key performance indicators (KPIs) to measure service delivery operational effectiveness and identify areas for continuous improvement.

• Team Management & Development:

  - Lead, mentor, and develop a high-performing team of ~5 HR professionals initially with growth potential to 10+ team members providing service delivery for a specific set of global services, fostering a culture of collaboration, accountability, and operational excellence.
  - Provide clear direction and continuous feedback, set performance expectations, and conduct regular performance reviews to ensure individual and team success.

• Service Delivery & Process Improvement:

  - Oversee day to day the delivery of high-quality and efficient HR services across various areas such as: employee data management, auditing and compliance, front line cyclical program support and general support inquiries to name a few.
  - Continuously evaluate and optimize HR processes to streamline operations, reduce costs, and enhance the employee and manager experience.
  - Implement automation and self-service solutions to improve efficiency and data accuracy.

• Technology & Innovation:

  - Stay abreast of emerging HR technology trends and best practices to identify opportunities for innovation and process improvement
  - Lead the change and adoption of new HR technologies, including HRIS systems, payroll systems, and other relevant platforms.
  - Ensure data integrity and security across all HR systems and platforms.

• Stakeholder Management:

  - Build strong relationships with key stakeholders across the organization, including Global People Operations Ecosystem, People Business Partners, IT, Finance, and Legal.
  - Partnering for Success: We work closely with internal and external stakeholders to deliver seamless services and achieve outcomes that exceed our service owners' expectations.

Your Experience:

• Bachelor's degree in Human Resources Management, Business Administration, or a related field. Master's degree preferred.
• 8+ years of progressive experience in HR Operations, Shared Services, or a similar role, with at least 4 years in a leadership capacity.
• Global mindset, including experience managing a matrixed organization with global delivery model, supporting multiple regions and time zones
• Strong understanding of HR processes, policies, and best practices.
• Experience with HR technology implementation and optimization, including HRIS platforms (Workday preferred), Service Management platforms (Service Now preferred), payroll systems, and other relevant platforms.
• Exceptional leadership skills, superior communication and team building capabilities, and stakeholder management skills.
• Strong analytical, problem-solving, and decision-making abilities.
• Ability to work independently and as part of a team in a fast-paced, dynamic environment.

All your information will be kept confidential according to EEO guidelines.

Covid-19 Vaccination Information for Palo Alto Networks Jobs

• Vaccine requirements and disclosure obligations vary by country.
• Unless applicable law requires otherwise, you must be vaccinated for COVID or qualify for a reasonable accommodation if:
  • The job requires accessing a company worksite
  • The job requires in-person customer contact and the customer has implemented such requirements
  • You choose to access a Palo Alto Networks worksite
• If you have questions about the vaccine requirements of this particular position based on your location or job requirements, please inquire with the recruiter.