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Honeywell Customer Success Team Manager Cybersecurity Romania 761359826
03.02.2025
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This role requires an empathetic and direct leadership style, a commitment to continuous improvement, and the ability to adapt to a fast-paced environment while delivering results that drive customers retention, satisfaction, and expansion.
This is a hybrid role, 3 days at the office + 2 days work from home model.
Deployment and Onboarding
Product Adoption
Renewals and Upselling
- Metrics & Reporting: Monitor team performance through KPIs such as customer retention, NPS, and revenue growth; provide actionable insights to enhance outcomes.
- Process Optimization: Contribute to the development and refinement of Customer Success playbooks, ensuring alignment with best practices and organizational goals.
- Cross-Functional Collaboration
Key skills and qualifications
- At least 5 years of experience as a Customer Success Team Manager.
- At least 5 years of practical experience in cybersecurity.
- Demonstrated experience in guiding customers through the entire lifecycle: onboarding, deployment, customer management, and renewal.
- Basic knowledge in networking concepts, protocols, and technologies.
- Excellent verbal and written communication skills to effectively interact with technical and non-technical stakeholders.
- Ability to build and maintain strong, long-lasting customer relationships.
- Strong organizational and project management skills
- Experience in network security and OT security, including ICS/SCADA systems, and the unique security challenges they face – an advantages
- Experience in technical support, product implementation, or technical consulting role – an advantage
- Strong analytical and problem-solving abilities to address customer issues and optimize their experience.
Our offer
- 3 + 2 hybrid work arrangement to support your work-life balance
- Competitive Salary regularly increased based on your performance
- Enjoy 25 vacation days per year, plus extra days off for life's special events
- We provide meal vouchers
- Flexible benefits basket with monthly budget allocated (top up medical insurance, life insurance, pension, vacation/ cultural/ fuel vouchers)
- Medical Insurance Plan paid by the company
- Christmas and Easter bonuses
- Recognition & referral bonus programs
- Comprehensive induction, ongoing training and development to set you up for success
- In-house and external learning platforms (Udemy) to continue to expand your skills
- Work experience opportunities to help you grow your career with us
- Global employee networks to help you connect and grow
- Employee Assistance Program - Free and confidential service to help with any difficulties regarding work, life and personal or family matters
- In case of unfortunate events, we support you by offering you free days and financial support (handled on a case by case basis) or Family financial aids
- Access Integrity line - Any workplace issues or violations that need to be raised in good faith, can be communicated in a safe, private and confidential environment
- Your family is growing while working at Honeywell? We congratulate you by offering special bonuses
- Frequent Employee Engagement activities fostering an inclusive and diverse work environment
- Fresh fruit days in the office
- Want to learn more about life at Honeywell in Bucharest? Check out our culture book at
- JOB ID: HRD255189
- Category: Sales
- Location: 3 George Constantinescu,,Upground building, 5th floor (entrance A) District 2,Bucharest,BUCURESTI,020339,Romania
- Exempt
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