JPMorgan Markets Asset Servicing - Team Leader 

India, Karnataka, Bengaluru 

752761453

Manage Business, Process & Stakeholders

• Ensure timely and accurate processing of Depot Reconciliation, Income events, collection / payment of claims, timely reconciliation Cash & Wash accounts across our Fixed Income / Equity and Prime Business.
• Work closely with internal stakeholders including trading desks, sales, finance and other operations team for exception management.
• Work in partnership with clients, custodians, agents, Depo to resolve Breaks.
• Act as a point of contact for clients / internal stakeholder for all escalations and ensure adequate coverage by service teams
• Manage Key Performance Indicators (KPIs), Key Process Indicators (KRIs) in a proactive way
• Escalate production-related issues, ensuring continuity of service while simultaneously managing effective resolution with key stakeholders
• Exercise sound judgment; act with integrity; protect our company, clients, and customers
• Serve as a subject matter expert for the functions managed
• Communicate efficiently and effectively with Senior Management & escalate issues in a timely manner
• Drive process improvement / automation initiatives

Manage Risk

• Perform periodic end to end process review, identify gaps if any & collaborate with control partners and relevant stakeholders to remediate process gaps
• Drive automation of new and existing processes using firm wide process transformation tools to enhance efficiency, reduce risk, improve controls, drive client experience
• Maintain documented procedures and ensure adherence to and compliance with firm policies and regulatory requirement
• Act as a subject matter expert on procedural matters, and be the funnel for communication with the global teams

Manage Client

• Deliver appropriate solutions that address the needs of clients/stakeholders
• Manage Escalations proactively and build rapport with clients.

Required Qualifications, Capabilities, and Skills:

• Financial Services background within Custody or Investment Bank environment with 4+yrs of experience in Asset Servicing / Securities Operations background.
• Flexibility to work in Shifts as per business requirement
• Knowledge of MT202,MT103, SPO set up, Nostro Reconciliation.
• Working Knowledge in DTCC & Euroclear Markets
• Knowledge of 3rd party claims matching will be an added advantage.
• Good Inter-personal and relationship management skills
• Experience in data transformation tools, such as Alteryx and data visualization tools (e.g., Tableau, or other equivalent tools)
• Team player with good communication skills
• Strong problem solving and analytical skills
• Strong communication, writing, organization, and time management skills
• Analytical mindset and problem-solving skills, with the ability to identify and resolve complex operational issues
• Strong interpersonal and communication skills, with the ability to build and maintain relationships with internal and external stakeholders (partnership mindset)
• Strong communication skills, both written and oral, able to interact with individuals at all levels of an organization
• Teamwork skills – the candidate must be flexible in his/her/their work style and be able to work appropriately with stakeholders and colleagues at all level
• Strong organizational and time management skill
• Ability to collaborate with clients and effectively manage client expectations
• Ability to influence stakeholders using effective communication and interpersonal skills

Preferred Certifications, and Technical Skills:

• Minimum Bachelor’s Degree in Accounting, Business Administration, Economics, Finance or equivalent
• Strong technical and analytical skills, including proficiency in Microsoft Office applications