JPMorgan Loan Servicing - Team Leader 

India, Karnataka, Bengaluru 

780678244

Job Responsibilities

• Closely monitor the team on day to day basis to ensure all SLA’s are met and any exception are immediately escalated for resolution. Adherence to laid down QUALITY & QUANTITY SLA's.
• 100% compliance to process related policies, guidelines and controls. Deal Closing, processing Drawdowns, Rollovers, Repayments, Pre-payments, Funding, Rate-Fixings, Fees and external payments, collection of interest, Nostro & Past Due Reconciliation. Support the secondary trading desk with Tarde booking and settlements
• Escalates issues as required to the management. Liaise with other departments within the bank (front office, middle office back office) as well as external contacts (Borrowers, other Banks, Trustees, etc)
• Ensure timely follow ups with the agent / customer for any missing notifications. Ensure all the funding with in the SLA are been completed the same day.
• Be the SME – be the first internal POC all Process related queries and clarifications from the Team members and route these to onshore teams for resolution if required
• Be the first point of escalation for all Process related issues from internal/external customers. Should have an eye for detail to ensure all documents are processed and reviewed correctly.
• Responsible to perform peer QC checks for transactions processed, Ability to identify changes to processes and procedures to improve productivity and efficiency
• Provide constructive process related feedback to line manager for the team members, Drive adoption towards a robust Knowledge Management model including maintenance of SOPs, process/policy change management, training of new joiners and ongoing training of existing Team.
• Motivate and support the Team Members to meet their Goals and Objectives. Self-motivated and flexible with working hours. Drive Process improvements and other initiatives. Ability to work under pressure and high volumes.

Required qualifications, capabilities and skills

• Bachelor's degree with a minimum of 4-6 years of relevant loan servicing work in syndicated loans or experience in a back office/financial industry
• You should have knowledge of loan systems like loan IQ will hold an added advantage
• You must have knowledge of nostro/cash matching, General Ledger reconciliation and SWIFT and remittance systems
• Strong problem solving and investigative skills to undertake analysis, resolve issues/problems related to loans operations
• Strong MS office and analytical skills, Experience in process training a unit/individuals
• Strong risk & control mindset, Knowledge of investment banking products including Loans
• Strong project management skills, Open to shifts
• Strong communication skills